You can return or exchange your order within 28 days.* Simply log in to your account with the same email address you used for your order, then click here to start the process.

Do you wish to exchange an item? Please contact us directly, we'll be happy to help you further.

Important:

* The 28-day return period only applies to regular items. Sale items can be returned within 14 days.

* Self-service is only available within the first 14 days. After that, you can contact us for support.

Your refund will be processed using the same payment method you used for your purchase. Please allow up to 14 days for processing.

If you return all items from your order, the shipping costs will also be refunded.

Click here to go to the track & trace page.

As soon as your return has been processed in our warehouse, you will receive a confirmation email.

If you have not received an email within 14 days, please contact us with your order number; our team will be happy to assist you.

Is an item missing from your order? Please first check your shipping confirmation to see if certain items have been marked as unavailable. You will not be charged for cancelled items.

Have you ordered products from external brands? These may be delivered in a separate package.

Are there still items missing that have not been cancelled? Please contact us with your order details, so we can help you further.

Return the faulty item and we will process the refund via your original payment method. No charges will be incurred for faulty items.

We process orders quickly, which means changes are no longer possible after confirmation. This also applies to adjusting the delivery address or shipping method.

After placing your order, you have a short window to cancel it. Log in to your account and go to My Purchases under Online Orders. If the 'Cancel Order' button is visible, you can use it to cancel your order.

If the button is not visible, your order is already being processed and can no longer be cancelled.